Resident Community Manager (Surrey, Canada)

Reporting to the General Manager, the Resident Community Manager is responsible for the sales and community relations function of Amenida Seniors’ Community. The Resident Community Manager leads and manages the sales program ensuring that occupancy targets are achieved. The Resident Community Manager ensures that residents and their families have a successful move in experience and promotes Amenida Seniors’ Community in the community as a provider of exceptional quality service and programs that are delivered according to resident needs and choices, upholding quality of life and resident and family peace of mind. To apply for this posting please visit http://mycareerfinder.ca/Content?careerDetailSearch=1&careerId=2110465

Specific Responsibilities

Drawing on your extraordinary sales and community relations experience, the successful candidate’s responsibilities will include, but are not limited to, the following:

• Identifying sales trends specific to the community and residence
• Researching and maintaining competitive analysis
• Developing and implementing marketing plans to achieve residence sales targets and ensure optimal occupancy is achieved at Amenida Seniors’ Community
• Participating in promotional events and meetings with members of the community, seniors groups and associations, to raise the profile of the Residence and encourage referral-based sales
• Promoting each retirement residence while developing and fostering partnerships within the community
• Planning, organizing, and managing social events
• Conducting tours, managing inquires, and following-up on leads in a timely manner
• Closing rental agreements
• Assisting with orientating new residents to ensure a smooth transition to the residence and supporting the transfer of relationship to other members of the management/leadership team
• Assisting and supporting other department managers, as needed
• Assisting, as needed, in the training of sales processes
• Participating in weekly management team meeting


Position Requirements

To be successful in the Resident Community Manager position, an individual must have and demonstrate the following:

Education and Experience
• Successful completion of post secondary courses, certificate, or diploma related to sales and marketing
• Two or more years experience in sales and/or customer service
• Knowledge of the surrounding area and communities
• Experience working with seniors preferred

Skills and Abilities
• Demonstrate respect for, and an understanding of, the needs of older adults
• Effective interpersonal, leadership and conflict resolution skills
• Ability to network and promote services
• Ability to successfully follow a sales process, including closing sales transactions
• Skilled communicator, orally and in writing
• Computer literate with knowledge of related software programs

Other Requirements
• Criminal record check and vulnerable persons search
• Valid provincial driver’s license required as is access to a vehicle
• Must be willing to work the hours necessary to best respond to sales traffic thus ensuring optimal occupancy

Thanks.